We are the strategic partner to drive the highest number of sales. We boost sales through technology, highly trained talent with industry-specific skills, and flexible implementation processes. These capabilities enable us to deliver a business model that maximizes sales across multiple channels.

Our solution allows you to make the most of every interaction by analyzing your customers’ needs and adapting your strategy accordingly. We offer:

Ongoing support for our human talent.

Telesales performance indicators focused on effectiveness.

Quality audits of customer interactions.

Results analysis and reporting.

With our help desk, you can manage and resolve incidents in a comprehensive manner. We simplify assistance and support for technological environments through agile registration of requests and incidents, including the use of virtual assistants, delivering a digital service channel that provides end-to-end solutions to your customers.

We provide our clients with tools that enable the implementation of a comprehensive case management and ticket tracking system. We handle and resolve requests related to your business processes and information technologies, including:

Request Logging.

Diagnosis.

Solutions.

Documentation and closure of incidents or service requests.

We enhance lead management by leveraging our expertise to maximize lead acquisition across multiple channels and increase demand for your products or services.

We design and implement campaigns to generate sales appointments while also contributing to the growth of your databases. We focus on:

Product and service commercialization.

Database updates and optimization.

Telephone Surveys

Promotion and confirmation of appointments and events.

Get to know your customers to quickly offer service, credit, and collections alternatives aligned with their financial reality.

Our analytics models support faster decision-making on segmentation, relief offers, contact strategies, and the most appropriate channels to apply them. We recover accounts efficiently and in a controlled manner to reduce liquidity risk. Our operating models improve collection cycle times, lowering costs and increasing customer satisfaction. We focus on all stages of delinquency:

Preventive.

Administrative.

Pre-Legal.

Legal.

We manage and implement tailored services to optimize credit processes.

Our solutions include:

Reference Validation

Reports that facilitate decision-making

Operational hours aligned with the business hours of the establishment originating the credit.

With this intelligent interactive voice response (IVR) solution, you can receive calls and guide your customers through various options until they reach the appropriate response, providing an immediate solution to their needs through voice recordings and simple response recognition.

Efficiently manage a higher volume of interactions per minute by querying multiple databases to provide users with more information. Integrate artificial intelligence components into this channel for telemarketing, collections, customer service, and more. With IVR Bot:

Reduce customer call wait time and transfer them to the appropriate agent.

Enhance the customer experience through advanced features such as voice recognition and skills-based routing.

Resolve issues quickly

Strategically guide users through the chat service using a simple, easy-to-use, and dynamic automation system that enables agile handling, management, and response to the most common customer interactions with predefined answers, while providing the option to transfer to an agent if a suitable response cannot be found.

It is possible to develop a single chat and use it across multiple platforms, such as:

WhatsApp.

Web Chat.

Facebook Messenger.

Telegram.

Line.

Expand an additional channel of support for your customers

Automate and monitor conversations on WhatsApp and take customer service to the next level. With our service, you can:

Optimize costs in serving your users.

Gather data to close sales or enhance customer relationships.

Improve service and boost sales.

Obtain key statistics.

Increase your leads.

We help you create landing pages to capture data, generate leads, drive event registrations, and grow your databases. We support you in designing forms tailored to your needs with personalized assistance from day one to optimize your landing page and convert visitors into leads.

We are entering a new business era driven by growth strategies empowered by new technologies. If you are a leader seeking to reduce costs and errors, increase productivity and competitiveness, and make better use of time, automation is an excellent option to achieve these goals. Keep reading to learn in detail what RPA is and how to apply this strategy in your company

The applications of these technologies range from routine tasks to revolutionary solutions: collecting, analyzing, and making decisions based on textual information to guiding autonomous vehicles and highly advanced robots. We will develop a personalized RPA strategy that ensures you can enjoy the benefits of RPA within a few weeks. Our approach focuses on early wins, which is why our consulting services will provide you with the tools to:

Define the scope of the project to be addressed with RPA.

Categorize the processes involved.

Assess potential time savings at any point in the process (KPIs).

Review economic and technical feasibility.

To ensure your business’s sustainability and gain competitiveness, service outsourcing helps strengthen your core business, reduce costs, and improve quality.

Companies know their core business well—the primary area they should focus on to grow and remain sustainable over time. Delegating support functions—those processes necessary for smooth operations, such as customer service—allows them to concentrate on what they do best. Outsourcing this area helps manage customer relationships, address frequent requests, open multiple communication channels, and ultimately improve customer loyalty. Additionally, there are several other reasons to start implementing a service outsourcing model:

Cost savings

Enhanced customer experience

Promote brand development

We provide support to help you achieve your objectives.

With our Back Office solution, we help improve your processes by ensuring reliable, uninterrupted service with 24/7 support. With us, you can:

Increase competitiveness.

Receive guidance and implement best practices to improve your internal processes.

Access accurate and timely reports whenever you need them.

Technology and expertise to drive your business transformation.

We offer process outsourcing solutions for work environments that require support and service tools aligned with business processes, leveraging our experience in project implementation and infrastructure management to deliver reliable solutions with technical standards, quality levels, and cost efficiency. We manage and provide technology infrastructure leasing for Contact Centers and address our clients’ needs to design processes through:

Technical analysis for design and implementation.

Staff training.

Technical support.

Administrative management support.

Reporting, monitoring, and process quality management.